Customer Service & FAQs
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- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Operating Hours
- Payment, Pricing & Promotions
- Shipping & Delivery Q: Do you have any charges for delivery services?
A: Our free delivery scheme is as follows:
Sembawang, Yishun and Woodlands - min $40 purchase
Central Business District with CBD ERP Gantry - min. $55 purchase + $3 ERP Gantry
Islandwide - min. $55 purchase
For orders that do not meet the minimum required purchase, there will be a delivery charge of $6
Q: Does PawMart deliver overseas?
A: We do, anywhere in the world. Customers have to bear the shipping cost though and you can expect your package right at your own doorsteps
Q: Which courier services do Pawmart normally uses?
A: Locally, we uses Singapore Post.
DHL, Fedex and vPost are most welcome
Q: What are your delivery timings?
A: Our delivery time slots are:
8am to 2pm
2pm to 5pm
7pm to 10pm
- Privacy & Security
- Returns & Replacements
- Operating Hours
- Payment, Pricing & Promotions
Please kindly indictate your preference delivery timing and we will try our utmost best to deliver on the same day but please allow 1-2 days for your package to be ready
Q: When can we expect our delivery?
A: We will try to expedite all our orders within 2 working days (due to stocks availability).
As a guideline, cut off timing for same day delivery is 2pm.
Q: How do you ensure that shopping here will give our credit information the security we need?
A: We ensure you that our site is maintain everyday and you can rest assure that your security and information is vital to us, as much as it is towards you.
Q: If my products is spoilt or defective, could I return & exchange?
A: We will exchange all products due to manufacturers defects within 7 days in its original packaging and accompanied with reciept. Dog food products once opened and found to defective can be exchanged within 7 days, but this happens rarely as we trust our distributors to give us a 100% good quality, naturally processed and top-notch products
Q: What are your operating hours?
A: Our online shop operates 24 hours, 7 days a week and 365 days a year. =D
Q: What payment modes do you accept?
A: We accept COD (Cash-On-Delivery), cash cheque.
Alternatively, you could do payment via bank transfer to POSB CURRENT account number 809-14937-4 a day before delivery is made
Q: Is there GST charges on top of your discounted prices?
A: We Absorb GST, what you see is what you get!
